Programme

Download programme (pdf)

 

Day I

 

Day II


 

 

9:00

R: Repetition / F: Flashlight / P: Programme

12:00

Arrival + Light Lunch

 

9.30

SESSION 5: Key Communication Skills

 

Iceberg Model

13.00

SESSION 1: Setting the Frame / Warm Up

 

Active Listening – concept and demonstration

Welcome and short presentation of trainers

 

Rapport

Introduction

 

EQ: dealing with emotions professionally

Sociometry: visualising different subgroups

 

Active listening exercise

Frame-setting, TTTRR

 

11.00

Coffee break *

Expectations / Contracting

 

11.20

Case studies: what’s the real problem?

14.15

SESSION 2: Role Awareness and Working Styles

 

Debriefing

Appropriate professional roles

 

13:00

Lunch *

Questionnaire on own working style

 

14.15

SESSION 6: Motivating People

15.00

Coffee break *

 

Maslow, Herzberg

15.20

SESSION 3: Basics of Communication

 

CAST

Intro Transactional Analysis

 

Exercise

Exercises

 

Debriefing

Case studies: bringing your message across

 

15.40

Coffee break *

17.00

Break *

 

16:00

SESSION 7: Organising Your Work I.

17:20

Debriefing

 

How to set good goals (SMARTIES)

Drawing team pictures

 

Exercise

18.00

Dinner *

 

17:00

SESSION 8: Personality and Leadership

19.30

SESSION 4: Team Development

 

Assessing own personality and leadership style

Typical phases of team development

 

Learning points, action plan, buddy work

How to bring a team to high performance

 

19.00

Dinner *

20.45

Learning points, action plan, buddy work

 

21:00

End of Day 1

 

         

Day III

 

Day IV


 

9:00

R: Repetition/ L: Leftovers / P: Programme

 

9:00

R: Repetition/ L: Leftovers / P: Programme

9.30

SESSION 9: Organising Your Work II.

 

9.30

Session 12: Coaching

Setting priorities

 

Peer coaching

Proactive management

 

Individual coaching

Exercise “Setting Priorities”

 

10:30

Coffee break *

10.50

Coffee break *

 

10:50

SESSION 13: Recruiting the Right People

11:10

SESSION 10: Conflict Management / Negotiation

 

Introduction: 3 Phases of recruitment process

I language

 

The principles of a competence-based structured job interview

Exercises

 

Exercises

Case studies: confronting and escalating appreciatively

 

13:00

Lunch *

Debriefing

 

14:00

Case studies: asking the right questions

13:00

Lunch *

 

15:00

SESSION 14: Making Delegation Work

14.15

Negotiating solutions

 

The Delegation Wheel Technique

Win-Win Strategy: Harvard concept

 

15:40

Feedback

Debriefing

 

16:00

Workshop closes

15:40

Coffee break *

 

16.00

SESSION 11: Moderation Skills

 

The role of a moderator

 

Master exercise “Moderating a meeting”

 

17.45

Learning points, action plan

 

18:00

Dinner *

 

19.30

City excursion / Ample time